Legal
Terms & Policy
These terms are a simple summary of how Lux Lanes bookings are handled. By confirming a booking, you agree to the policy below.
1. Booking Confirmation
A booking is confirmed once we accept your request and receive any required deposit. Service availability depends on vehicle and chauffeur scheduling.
2. Cancellation & Refund Policy
Refunds apply to the amount paid at the time of cancellation (deposit or full prepayment). Cancellation timing is measured by full calendar days before the scheduled pickup time in Calgary local time.
- 7 or more days before pickup: 100% refunded.
- 3 to 6 days before pickup: 50% refunded.
- Less than 72 hours before pickup: non-refundable.
- No-show: non-refundable.
3. Changes to Bookings
We do our best to accommodate itinerary or timing updates, but changes are subject to availability and may affect pricing.
4. Service Conduct
For safety and service quality, riders must follow applicable laws and chauffeur instructions. We may refuse or end service for unsafe or abusive behavior.
5. Contact and Policy Updates
For cancellations, questions, or refund requests, contact us at +1 (403) 690-4570 or luxlaneschauffers@gmail.com.
We may update this policy from time to time by posting the latest version on this page.